Service Policies & Client Agreement

1. Payment Policy

We accept Cash, Zelle, and Square for all cleaning services. Payment is due upon completion of each scheduled appointment. A valid payment method on file may be required to secure your booking.

2. Cancellations & Rescheduling

We kindly ask for at least 24 hours' notice for any cancellation or reschedule. Cancellations made with less than 24 hours' notice may incur a $50 fee to cover scheduling and team time.

3. Cleaning Supplies & Equipment

Our team arrives fully equipped with professional-grade, eco-friendly cleaning supplies and equipment. If you prefer we use your own products, please have them ready and let us know in advance.

4. Quality Assurance

Your satisfaction is our priority. If any area does not meet our standard, contact us within 24 hours and we will return to address it at no additional cost.

5. Photos, Videos & Marketing

We may take before-and-after photos and videos of our work for quality assurance and marketing purposes. Please inform us if you prefer your space not be featured.

6. Safety & Restricted Materials

Our team does not handle biohazards, mold remediation, hazardous chemicals, or illegal substances. We reserve the right to decline services that pose health or safety risks to our team or your property.

7. Estimates & Scope of Service

All estimates are approximate based on the information provided. Final pricing may adjust if the actual condition or scope differs from the estimate. We will confirm any changes with you before proceeding.

8. Property Access

Please provide clear access instructions and ensure someone is available to grant entry, or leave a key or code as arranged. We are not responsible for access delays beyond our control.

9. Pets & Household Safety

For the safety of your pets and our team, please secure pets during the cleaning or share any instructions in advance. Let us know of any pets with special needs so we can plan accordingly.

10. Personal Belongings & Liability

We treat your home with care, but we are not liable for damage to items of extraordinary value, irreplaceable items, or pre-existing damage. Please store valuables and fragile items safely before our arrival.

11. Additional Terms

• Excessive clutter may limit our ability to clean certain areas; please tidy before we arrive.
• Our team does not perform heavy lifting, moving of large furniture, or hazardous tasks.
• Booking an appointment confirms your agreement to these terms and conditions.
• Service hours and team size may vary based on availability and scope.
• We reserve the right to update these policies at any time without prior notice.